At Pamoja Mining Company, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, make an enquiry, purchase a product or service, or interact with our business online.
We aim to handle your personal information lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
We may collect the following types of personal information:
• Your name
• Email address
• Telephone number
• Billing and delivery address
• Payment information
• Order details
• Enquiry or contact form details
• Website usage information
• IP address and browser/device information
• Marketing preferences
• Any information you voluntarily provide when contacting us
We do not intentionally collect sensitive personal data unless you choose to provide it to us.
We may collect your personal information when you:
• Visit our website
• Complete a contact form
• Place an order
• Request a quote
• Subscribe to our mailing list
• Contact us by email, phone, WhatsApp, or social media
• Leave a review or testimonial
• Interact with our website cookies or analytics tools
We use your personal information for the following purposes:
Purpose
Type of Data Used
Lawful Basis
To respond to your enquiries
Name, email, phone number, message details
Legitimate interests
To process orders or provide services
Name, address, email, phone number, order details
Contract
To take payments and manage accounts
Billing details, payment confirmation, transaction records
Contract / Legal obligation
To deliver products or services
Name, delivery address, contact details
Contract
To send marketing emails, where you have opted in
Name, email address, marketing preferences
Consent
To improve our website and services
Website usage data, analytics, device information
Legitimate interests
To comply with legal, tax, and accounting obligations
Order records, invoices, transaction details
Legal obligation
To protect our business from fraud or misuse
Technical data, transaction details, communication records
Legitimate interests.
How visitors use our website, and support marketing or analytics.
Cookies may collect information such as:
• Pages visited
• Time spent on the website
• Browser type
• Device type
• IP address
• How you arrived at our website
Where cookies are not strictly necessary for the website to function, we will ask for your consent before using them. You can manage or disable cookies through your browser settings.
We may share your personal information with trusted third parties where necessary, including:
• Payment processors
• Delivery and courier companies
• Website hosting providers
• Email marketing platforms
• Accountants or bookkeepers
• IT support providers
• Legal or professional advisers
• Government, tax, or regulatory authorities where required by law
We only share the personal information needed for the specific purpose.
Some service providers we use may process personal data outside the UK. Where this happens, we will take reasonable steps to ensure your information is protected using appropriate safeguards, such as approved contractual protections or working with providers who meet recognised data protection standards.
We keep personal information only for as long as necessary for the purpose it was collected.
As a general guide:
• Enquiry records: up to 12 months
• Customer/order records: up to 6 years for tax and accounting purposes
• Marketing consent records: until you unsubscribe or withdraw consent
• Website analytics data: according to the analytics provider’s retention settings
• Legal or complaint records: as long as required to protect our legal position
After this period, your information will be securely deleted or anonymised.
We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These steps may include:
• Password-protected systems
• Secure website hosting
• Limited staff access
• Secure payment processing
• Regular system updates
• Data minimisation where possible
However, no online system is completely secure, so we cannot guarantee absolute security.
Under UK data protection law, you have rights over your personal information, including the right to:
• Access the personal data we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your personal data
• Ask us to restrict how we use your data
• Object to certain uses of your data
• Withdraw consent where we rely on consent
• Request data portability in certain circumstances
• Complain to the UK Information Commissioner’s Office
To exercise your rights, contact us at: [Insert Email Address].
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. ICO website: ico.org.uk.
Our website may contain links to third-party websites, such as social media platforms, payment providers, or partner websites.
We are not responsible for the privacy practices, content, or security of those external websites. Please read their privacy policies before sharing your information with them.
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that we have collected information from a child without appropriate consent, we will delete it as soon as possible.
We will only send you marketing emails if you have given consent or where we are legally allowed to do so.
You can unsubscribe from marketing messages at any time by clicking the unsubscribe link in our emails or contacting us at: [Insert Email Address].
We will not sell your personal information to third parties.
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.
The latest version will always be available on this page.
For questions about this Privacy Policy or how we handle your personal information, please contact:
• Business Name: Pamoja Mining Company Ltd
• Address: 126, East Ferry Road, Canary Wharf, London E14 9FP.
• Email: info@Pamojaminingltd.com
• Telephone:
• Website: Pamojaminingltd.com